Croom User Guide

Welcome to Croom

Croom transforms any conference room with a TV into a smart meeting room. Simply turn on the device, and it will automatically join your next scheduled meeting.

Quick Start

Starting a Meeting

1. Turn on the TV using the power button or remote
2. Wait for Croom to start (approximately 30 seconds)
3. Your meeting joins automatically when it’s time

That’s it! Croom handles everything else.

During a Meeting

The meeting interface depends on which platform is being used (Google Meet, Microsoft Teams, Zoom, or Webex), but common controls include:

Ending a Meeting

• Meetings end automatically when all participants leave
• To leave early, press the red “Leave” or “Hang Up” button
• The device returns to idle, ready for the next meeting

Using the Remote Control

If your room has an IR remote control configured:

Common Scenarios

Joining an Ad-hoc Meeting

If you need to join a meeting that’s not on the calendar:

1. Use a laptop or phone to add the meeting to the room’s calendar
2. Croom will detect the new meeting and join automatically
3. Alternatively, contact IT for manual meeting entry

Changing Meeting Platforms

Croom automatically detects which platform to use based on the calendar invite. No action needed from you.

Sharing Your Screen

To share content in a meeting:

1. From a laptop: Use the meeting’s built-in screen share feature
2. Wireless sharing: Connect to the same network and use AirPlay/Miracast (if enabled)
3. HDMI cable: Connect via the room’s HDMI input (if available)

Audio Issues

If you can’t hear or be heard:

1. Check if the microphone is muted (look for mute icon)
2. Verify the TV volume is turned up
3. Check that the webcam is properly connected
4. If problems persist, contact IT support

Video Issues

If the camera isn’t working:

1. Check if video is enabled in the meeting
2. Look for a camera indicator light on the webcam
3. Ensure nothing is blocking the camera
4. If problems persist, contact IT support

Meeting Room Etiquette

Before the Meeting

• Arrive 2-3 minutes early to ensure the room is ready
• Check that the previous meeting has ended
• Verify your meeting appears on the room’s calendar

During the Meeting

• Speak clearly and at normal volume
• Mute when not speaking in large meetings
• Position yourself in view of the camera
• Avoid walking behind speakers

After the Meeting

• Ensure you’ve left the video meeting
• Take your belongings
• Report any issues to IT

Troubleshooting

Croom Won’t Turn On

Meeting Didn’t Join Automatically

Poor Audio/Video Quality

“Device Offline” Message

1. Wait 2-3 minutes (may be temporary network issue)
2. Check if other devices in the room have network access
3. Contact IT support if issue persists

Getting Help

Self-Service

• Check this guide for common issues
• Look for status indicator on TV screen
• Review the room’s quick reference card (if available)

IT Support

Contact your IT department for:

• Persistent technical issues
• Account or credential problems
• New room setup requests
• Feature requests

Reporting Issues

When contacting IT, please provide:

• Room name/location
• Time of the issue
• Description of what happened
• Any error messages displayed

Frequently Asked Questions

Q: How does Croom know when I have a meeting?

A: Croom monitors the room’s calendar. When you invite the room to a meeting, Croom sees it and joins automatically at the scheduled time.

Q: Can I use Croom for personal calls?

A: Croom is configured for the room’s calendar only. For personal calls, use your laptop or phone.

Q: Why is the camera always on?

A: The camera indicator (if present) shows when the camera is active. It’s only used during meetings and is not recording otherwise.

Q: Can I change the volume?

A: Yes, use the TV remote to adjust volume, or use the volume controls in the meeting interface.

Q: What happens if my meeting runs over?

A: Croom will stay in the meeting until you leave. Be mindful of the next scheduled meeting in the room.

Q: Can I use Croom with my own laptop?

A: Croom is designed to work standalone. If you need to share content from your laptop, use screen sharing within the meeting.

Q: Is my meeting private?

A: Yes. Croom only joins meetings on the room’s calendar. No data is stored locally after meetings end.

Q: What meeting platforms work with Croom?

A: Croom supports Google Meet, Microsoft Teams, Zoom, and Webex. The platform is detected automatically from your calendar invite.

Quick Reference Card

Print this section and post in your meeting room:

╔═══════════════════════════════════════════════════════╗
║                 Croom Quick Reference                 ║
╠═══════════════════════════════════════════════════════╣
║                                                        ║
║  TO START:   Turn on TV → Meeting joins automatically ║
║                                                        ║
║  TO END:     Press red "Leave" button                 ║
║                                                        ║
║  MUTE:       Press microphone icon                    ║
║                                                        ║
║  CAMERA:     Press camera icon                        ║
║                                                        ║
║  VOLUME:     Use TV remote                            ║
║                                                        ║
║  PROBLEMS?   Contact IT at: [YOUR IT CONTACT]         ║
║                                                        ║
╚═══════════════════════════════════════════════════════╝

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